Privacy policy

Who we are

Khush Labs, a sole proprietorship, decides how your data is used on QuickSpot. You can reach us through our grievance officer, whose details are on the Contact page.

What we collect

If you are a player:

• your mobile number;
• your name, which we ask for once at checkout if your account has none;
• your bookings: the turf, court, sport, time, prices and booking code;
• payment records from our payment partner: the amount, the status and references. We never get your card or UPI details.

If you are a turf owner or staff:

• your mobile number and name;
• your business and turf details. The turf's listing is public.
• Payout details, such as a bank account and PAN, go straight to our payment partner. QuickSpot keeps only the partner's reference, the status, the last 4 digits and the IFSC.

When you log in, we record:

• the number a login code was sent to, when, and from which internet address;
• for each login, the device's browser or app name and when it was last used.

Why we use it

• To log you in and keep you logged in.
• To take, change and cancel bookings.
• To take payments and send refunds.
• To pay owners.
• To stop abuse, with limits on login codes.
• To meet tax and legal duties.

Who sees it

• The turf's owner and staff see your name and mobile number on your bookings there, to reach you about them.
• Our payment partner gets the amount and your mobile number with each payment.
• A text-message provider gets your number to send login codes.
• To send booking messages we share your phone number and booking details with Meta (WhatsApp), if you have asked for WhatsApp messages, and with MSG91 (SMS). They use them only to deliver our messages.
• When something goes wrong in the app or on our website, a technical error report is sent to Sentry, a service that helps us find and fix faults. It contains the error, the page or screen, and the type of phone or browser. We remove phone numbers from these reports and do not include your name. Sentry stores them in the European Union.

Our database and servers are in Mumbai, India. We do not sell your data.

Cookies

One cookie keeps you logged in on this site. Your choice of light or dark theme is kept in your browser. We use no advertising or tracking cookies.

How long we keep it

• Login codes are deleted after 1 day.
• A login ends 30 days after it was last used, and is deleted 7 days after it ends.
• Your account details are kept while your account is open.
• Booking and payment records are kept for 8 years after the booking, as tax law requires.
• Backups are kept 14 days.

Keeping it safe

• Login tokens are stored only in scrambled form, as a hash.
• The site and the app use encrypted connections.
• Backups are encrypted.
• Your card and UPI details never reach QuickSpot.

Your rights

You can ask what we hold about you, ask us to correct it, or ask us to delete it. Write to the grievance officer. You can stop WhatsApp messages at any time by replying STOP, or from Profile in the app.

Deleting your account

For now we do this by hand. To have your data deleted:

1. Email support@quickspot.in and tell us the mobile number on the account.
2. We confirm it is you with a one-time code sent to that number.
3. Bookings still to be played are cancelled first, under the turf's policy.
4. Within 30 days we delete your name and number and log you out everywhere.
5. The booking and payment records described above are kept without your name or number.

Children

You must be 18 or older to make an account and pay. Younger players can play on a booking an adult makes.

Changes to this policy

We post changes here with a new “Last updated” date.

Contact

Write to our grievance officer at support@quickspot.in or call +91 70166 13842. We acknowledge a complaint within 48 hours and resolve it within one month. The officer's details are on the Contact page.