Cancellation and refund policy

Each turf has one of three policies

The turf's page and the checkout show its policy before you pay. Your booking keeps that policy, even if the owner changes it later. Every turf starts on Moderate until its owner picks another.

• Flexible

  • Full refund if you cancel at least 12 hours before the start.
  • No refund in the last 12 hours.

• Moderate

  • Full refund if you cancel at least 24 hours before the start.
  • Half back if you cancel between 24 and 6 hours before.
  • No refund in the last 6 hours.

• Strict

  • Full refund if you cancel at least 48 hours before the start.
  • Half back if you cancel between 48 and 24 hours before.
  • No refund in the last 24 hours.

If you cancel

• You can cancel from My bookings until your slot starts. Once it has started, it can't be cancelled.
• You get back the policy's share of the slot price you paid online.
• The convenience fee is not refunded if you cancel. When the turf covers the fee, you paid none.
• A coupon used on the booking stays used.
• Where the turf takes an advance online, the refund is worked out on the advance. If you don't turn up, the advance is not refunded.

If the turf or QuickSpot cancels

You get back everything you paid online, including the convenience fee. QuickSpot keeps nothing.

If your payment arrives late

Slots are held for 5 minutes while you pay. If your payment reaches us after that and someone else has booked the slot, you get back everything you paid.

How refunds reach you

Refunds go back to the way you paid, through our payment partner. They usually reach your account in 5–7 working days after we issue them, depending on your bank.

Questions

Contact us with your booking code.